Refund and Returns Policy - Mapy

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, and it must also be in the original packaging. We also require a receipt or proof of purchase to complete your return. Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, contact your credit card company. It may take some time before your refund is officially posted.
And if you still have not received your refund yet, please get in touch with us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and your item to our given address.

Gifts

If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping Returns

You should mail your product to the given address to return your product. You will be responsible for paying for your shipping costs for returning your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Email: sales@mapy.com